United Bank for Africa Plc Entry-level Customer Service Officers Recruitment – Oyo

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ibadan, South-West

Contract Type: Permanent

Role and Responsibilities

Customer Relations:

Ensure proper documentation for all new and existing accounts.

Ensure timely opening of new accounts on the system.

Engage customers to cross sell bank products and services

Support branch sales and service team.

Process customer’s account opening, transfer, and closure request.

Sale to prospective customers UBA’s E-banking products (U-Direct, U-Mobile, U-Pay, Prepaid cards,

Debit cards), enroll new customers, and resolve related issues.

Increase product sales, and customer loyalty by maintaining good client relationship.

Branch General Ledger (GL) proofing.

Cheque book issuance and maintenance.

Requirements

Key Skills:

Excellent customer service orientation

High level of integrity

Good verbal & written communication skills

Selling skills

Focused, Motivated & Results Oriented

Paying attention to details

Good interpersonal skills

Fast and error-free processing

Strong problem resolution skills

Knowledge:

Sound knowledge of Banking products and services

Good understanding of the operational, credit and regulatory risks facing the business

Education Requirements:

Minimum Educational level – Diploma (OND/HND) in any Social science or Art related discipline.

Experience:

Prerequisite -Customer service experience Sales knowledge, skill & experience

Age: 27 years

Application Closing Date: 30th March, 2017.

Method of Application Interested and qualified candidates should:

Click here to apply online



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