United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Ilorin West
Contract Type: Permanent
Role and Responsibilities
. Ensure proper documentation for all new and existing accounts.
. Ensure timely opening of new accounts on the system.
. Engage customers to cross sell bank products and services
. Support branch sales and service team.
. Process customer’s account opening, transfer, and closure request.
. Sale to prospective customers UBA’s E-banking products (U-Direct, U-Mobile, U-Pay, Prepaid cards,
. Debit cards), enroll new customers, and resolve related issues.
. Increase product sales, and customer loyalty by maintaining good client relationship.
. Branch General Ledger (GL) proofing.
. Cheque book issuance and maintenance.
. Excellent customer service orientation
. High level of integrity
. Good verbal & written communication skills
. Selling skills
. Focused, Motivated & Results Oriented
. Paying attention to details
. Good interpersonal skills
. Fast and error-free processing
. Strong problem resolution skills
. Sound knowledge of Banking products and services
. Good understanding of the operational, credit and regulatory risks facing the business
Education Requirements: Minimum Educational level – Diploma (OND/HND) in any Social science or Art related discipline.
Experience: Prerequisite -Customer service experience Sales knowledge, skill & experience
Age: 27 years
Application Closing Date: 30th March, 2017.
Click here to apply online