United Bank for Africa Plc (UBA) Entry-level Customer Service Officers Recruitment – Kwara

United Bank for Africa Plc (UBA) is one of Africa’s leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ilorin West

Contract Type: Permanent

Role and Responsibilities

Customer Relations:

. Ensure proper documentation for all new and existing accounts.

. Ensure timely opening of new accounts on the system.

. Engage customers to cross sell bank products and services

. Support branch sales and service team.

. Process customer’s account opening, transfer, and closure request.

. Sale to prospective customers UBA’s E-banking products (U-Direct, U-Mobile, U-Pay, Prepaid cards,

. Debit cards), enroll new customers, and resolve related issues.

. Increase product sales, and customer loyalty by maintaining good client relationship.

. Branch General Ledger (GL) proofing.

. Cheque book issuance and maintenance.

Requirements

Key Skills:

. Excellent customer service orientation

. High level of integrity

. Good verbal & written communication skills

. Selling skills

. Focused, Motivated & Results Oriented

. Paying attention to details

. Good interpersonal skills

. Fast and error-free processing

. Strong problem resolution skills

Knowledge:

. Sound knowledge of Banking products and services

. Good understanding of the operational, credit and regulatory risks facing the business

Education Requirements: Minimum Educational level – Diploma (OND/HND) in any Social science or Art related discipline.

Experience: Prerequisite -Customer service experience Sales knowledge, skill & experience

Age: 27 years

Application Closing Date: 30th March, 2017.

Click here to apply online

 



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