Graduate Customer Relationship Officer Job At MTN Nigeria

MTN Nigeria is a leader in the telecommunications in Nigeria, and is recruiting for:

Job Title: Customer Relationship Officer

Job Location: Lagos

Job Description:

– you will calibrate calls within the online assistance centre to ensure compliance to CR quality management metrics

– you will conduct periodic audit for the division ensuring service standard are adhered to

– you will conduct quality gap analysis

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– you will conduct mystery shopping for the customer touch points



Job Requirements:

. Minimum of 1 years experience in call center

. Minimum of Bsc in any discipline

Click Here To Apply Online

Deadline: October 22nd, 2014


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